FREQUENTLY ASKED QUESTIONS
What types of payments are accepted?
We accept MasterCard, Visa and American Express.
How can I reach the customer service department?
You can reach us at 1-855-310-2525, [email protected] or via our website in this page with the contact form. Our customer service center is open between 10AM and 4PM, from Monday to Friday. Please allow one business day for a response.
Can I return items I purchased online?
If you aren’t entirely satisfied with your purchase, the item(s) can be exchanged and/or a refund issued within 30 days following the purchase. No return will be accepted for items that have been worn, altered or washed and do not feature the original tags. A personalized shirt is considered to be altered merchandise and, as such, all sales are final. Please include a copy of your receipt, a note detailing the reason(s) for the return, and a telephone number to reach you. Please note that all original shipping charges are not refundable. Return the items to: BOUTIQUE ILE SONIQ, RETURNS AND EXCHANGES, 1275 Saint-Antoine West, Montreal, QC, H3C 5L2.
Can I return items I purchased online during the Holidays?
For all orders placed on December 1st and thereafter, the return/exchange period is extended until January 30th. Process and conditions of return remain the same as stated above.
What are the wait times and shipping charges?
All orders are handled within a reasonable time frame. Still, please allow 7-14 days for delivery within North America and 30-45 days for all countries outside of North America.* Additional shipping fees might be added on to standard costs for outlying regions in Canada and for international orders as well. All customs costs related to the package are the responsibility of the purchaser. Merchandise is subject to availability. Prices can be modified without notice. All orders are sent via Canada Post. However, you may ask for our express package delivery service.
*All orders are handled and sent in the eight working days following the date of purchase. Please note that shipping wait times vary by region. Please refer to Canada Post’s Regional Information Chart to learn more.